Skillflow | 📞 Inglés para Atención al Cliente y Ventas

About The Course

En un mercado cada vez más global, la calidad de la comunicación con el cliente es clave para el éxito. Este curso te prepara para dominar el inglés en contextos reales de atención al cliente y ventas. Aprenderás desde los fundamentos de una llamada efectiva hasta cómo argumentar propuestas comerciales, manejar quejas o realizar un seguimiento profesional.

Las clases combinan práctica oral, simulaciones y corrección personalizada. Además, cuentas con acceso a materiales interactivos y un coach que te acompaña durante todo tu progreso.

Skills You’ll Gain

Resolución de incidencias

Ventas persuasivas

Comunicación multicanal (teléfono, email, chat)

Negociación básica y seguimiento de clientes

Gestión de emociones y situaciones difíciles

Course Syllabus

Desde lo esencial hasta escenarios avanzados del día a día en atención al cliente y ventas.

Este curso sigue una progresión de 12 módulos prácticos con enfoque comunicativo. Incluye ejercicios orales, prácticas de escritura profesional, simulaciones reales y recursos multimedia. Cada módulo incluye autoevaluación, actividades en nuestra plataforma y feedback de tu profesor.

Introducción al Cliente Internacional

Cultura del servicio en inglés, saludos y estructura de una buena primera impresión.

Introducción al Cliente Internacional

Cultura del servicio en inglés, saludos y estructura de una buena primera impresión.

Introducción al Cliente Internacional

Cultura del servicio en inglés, saludos y estructura de una buena primera impresión.

Comunicación por Email Profesional

Frases clave, estructura, lenguaje formal e informal, respuestas efectivas.

Comunicación por Email Profesional

Frases clave, estructura, lenguaje formal e informal, respuestas efectivas.

Comunicación por Email Profesional

Frases clave, estructura, lenguaje formal e informal, respuestas efectivas.

Atención Telefónica en Inglés

Scripts comunes, cómo manejar llamadas, y técnicas de escucha activa.

Atención Telefónica en Inglés

Scripts comunes, cómo manejar llamadas, y técnicas de escucha activa.

Atención Telefónica en Inglés

Scripts comunes, cómo manejar llamadas, y técnicas de escucha activa.

Resolución de Problemas y Quejas

Cómo empatizar, pedir disculpas y ofrecer soluciones claras.

Resolución de Problemas y Quejas

Cómo empatizar, pedir disculpas y ofrecer soluciones claras.

Resolución de Problemas y Quejas

Cómo empatizar, pedir disculpas y ofrecer soluciones claras.

Professional Certificate

Al finalizar recibirás un Certificado de Comunicación en Inglés para Atención al Cliente y Ventas con:
✅ Evaluación oral y escrita
✅ Progreso y asistencia
✅ Firma oficial de Upraizen
✅ Informe final con observaciones del coach

Certificate of Completion

25.01.2025

📞 Inglés para Atención al Cliente y Ventas

Awarded to: Mia Henricks

Successfully completed all course material

📞 Inglés para Atención al Cliente y Ventas

Professional certificate
Flexible learning path
24/7 support
Downloadable materials

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Payment Options

Invest in Your Learning Journey

Whether you're looking to master a single subject or unlock unlimited knowledge, we have a plan that fits your needs.

Single Course Access

Unlock an individual course and gain lifetime access to its content. This option is perfect for learners who want to focus on a specific skillset at their own pace.

Full access to selected course
Full access to selected course
Comprehensive syllabus with hands-on projects
Comprehensive syllabus with hands-on projects
Instructor-led guidance and support
Instructor-led guidance and support
Professional certificate of completion
Professional certificate of completion
Unlimited access to 50+ courses
Unlimited access to 50+ courses
Exclusive premium content & bonus materials
Exclusive premium content & bonus materials

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Membership

$49/month

Unlock every course and benefit from exclusive member perks, including premium content, early access to new material, live webinars, and downloadable resources

Unlimited access to 50+ courses
Unlimited access to 50+ courses
Exclusive premium content
Exclusive premium content
Early access to new materials
Early access to new materials
Member-only webinars and live sessions
Member-only webinars and live sessions
Downloadable resources and templates
Downloadable resources and templates
Mobile application
Mobile application

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Learn Anytime, Anywhere with Your Mobile Device

Whether you're commuting, relaxing, or on a break, gain knowledge and skills right from your smartphone with a seamless, interactive experience.

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Benefits

Master IT Skills with Confidence

Unlock a world of opportunities with a learning platform that prioritizes your success. From personalized support to industry-recognized certifications, every aspect is crafted to help you achieve your goals faster and more effectively.

Benefits

Master IT Skills with Confidence

Expert-Led Courses

Learn from industry leaders and professionals who bring real-world experience to every lesson.

Expert-Led Courses

Learn from industry leaders and professionals who bring real-world experience to every lesson.

Comprehensive Learning Paths

Access structured and detailed courses tailored to your skill level and career goals.

Comprehensive Learning Paths

Access structured and detailed courses tailored to your skill level and career goals.

Hands-On Projects

Apply your knowledge in practical projects designed to solidify your learning and build a strong portfolio.

Hands-On Projects

Apply your knowledge in practical projects designed to solidify your learning and build a strong portfolio.

Flexible Learning Options

Enjoy self-paced courses with lifetime access, so you can learn anytime, anywhere.

Flexible Learning Options

Enjoy self-paced courses with lifetime access, so you can learn anytime, anywhere.

Dedicated Support 24/7

Get personalized assistance and feedback from instructors and a supportive community.

Dedicated Support 24/7

Get personalized assistance and feedback from instructors and a supportive community.

Certification Upon Completion

Receive a recognized certificate to showcase your skills and boost your career opportunities.

Certification Upon Completion

Receive a recognized certificate to showcase your skills and boost your career opportunities.

Expert-Led Courses

Learn from industry leaders and professionals who bring real-world experience to every lesson.

Comprehensive Learning Paths

Access structured and detailed courses tailored to your skill level and career goals.

Hands-On Projects

Apply your knowledge in practical projects designed to solidify your learning and build a strong portfolio.

Flexible Learning Options

Enjoy self-paced courses with lifetime access, so you can learn anytime, anywhere.

Dedicated Support 24/7

Get personalized assistance and feedback from instructors and a supportive community.

Certification Upon Completion

Receive a recognized certificate to showcase your skills and boost your career opportunities.

Explore courses

Testimonials

Real Stories from Our Students

From building confidence to mastering new skills, our courses have empowered countless individuals to achieve their goals and redefine their potential.

"I was looking for a platform that could take my IT skills to the next level, and this was it! The instructors are knowledgeable and approachable."
Mia Frey
Student at TechPro
"The hands-on approach of these courses has completely transformed the way I learn. The lessons are engaging, and the projects are super practical!"
Emily Carter
Developer at CodeCo
"From the very first course, I felt like I was part of a community. The content is top-notch and prepared me for real-world challenges."
Tommy Fau
UI/UX Designer at CreateSpace
"The balance between theory and application is perfect. I’ve learned more here in a few months than I did in years of self-study."
Jason Smith
Software Engineer at BrightTech
"These courses taught me not only technical skills but also how to think like a problem solver. Highly recommend this platform to anyone in tech!"
Rachel Adams
Freelancer
"I was looking for a platform that could take my IT skills to the next level, and this was it! The instructors are knowledgeable and approachable."
Mia Frey
Student at TechPro
"The hands-on approach of these courses has completely transformed the way I learn. The lessons are engaging, and the projects are super practical!"
Emily Carter
Developer at CodeCo
"From the very first course, I felt like I was part of a community. The content is top-notch and prepared me for real-world challenges."
Tommy Fau
UI/UX Designer at CreateSpace
"The balance between theory and application is perfect. I’ve learned more here in a few months than I did in years of self-study."
Jason Smith
Software Engineer at BrightTech
"These courses taught me not only technical skills but also how to think like a problem solver. Highly recommend this platform to anyone in tech!"
Rachel Adams
Freelancer
"I was looking for a platform that could take my IT skills to the next level, and this was it! The instructors are knowledgeable and approachable."
Mia Frey
Student at TechPro
"The hands-on approach of these courses has completely transformed the way I learn. The lessons are engaging, and the projects are super practical!"
Emily Carter
Developer at CodeCo
"From the very first course, I felt like I was part of a community. The content is top-notch and prepared me for real-world challenges."
Tommy Fau
UI/UX Designer at CreateSpace
"The balance between theory and application is perfect. I’ve learned more here in a few months than I did in years of self-study."
Jason Smith
Software Engineer at BrightTech
"These courses taught me not only technical skills but also how to think like a problem solver. Highly recommend this platform to anyone in tech!"
Rachel Adams
Freelancer
"I was looking for a platform that could take my IT skills to the next level, and this was it! The instructors are knowledgeable and approachable."
Mia Frey
Student at TechPro
"The hands-on approach of these courses has completely transformed the way I learn. The lessons are engaging, and the projects are super practical!"
Emily Carter
Developer at CodeCo
"From the very first course, I felt like I was part of a community. The content is top-notch and prepared me for real-world challenges."
Tommy Fau
UI/UX Designer at CreateSpace
"The balance between theory and application is perfect. I’ve learned more here in a few months than I did in years of self-study."
Jason Smith
Software Engineer at BrightTech
"These courses taught me not only technical skills but also how to think like a problem solver. Highly recommend this platform to anyone in tech!"
Rachel Adams
Freelancer

FAQ

Get Answers to Your Questions

We understand that learning something new can come with questions. Our FAQ section is designed to provide clear and concise answers about our courses, enrollment process, certifications, and learning platform.

What types of courses are available?

We offer a diverse range of courses, including web development, software engineering, data science, cybersecurity, cloud computing, and more. Whether you're a beginner or looking to advance your skills, we have something tailored for you.

What types of courses are available?

Do I need any prior experience to enroll?

Not at all! Many of our courses are beginner-friendly and require no prior experience. For advanced courses, prerequisites are clearly outlined in the course description.

Do I need any prior experience to enroll?

Not at all! Many of our courses are beginner-friendly and require no prior experience. For advanced courses, prerequisites are clearly outlined in the course description.

Do I need any prior experience to enroll?

Not at all! Many of our courses are beginner-friendly and require no prior experience. For advanced courses, prerequisites are clearly outlined in the course description.

What support do I receive as a student?

Our students have access to dedicated support, including live Q&A sessions, community forums, and one-on-one mentoring from experienced instructors.

What support do I receive as a student?

Our students have access to dedicated support, including live Q&A sessions, community forums, and one-on-one mentoring from experienced instructors.

What support do I receive as a student?

Our students have access to dedicated support, including live Q&A sessions, community forums, and one-on-one mentoring from experienced instructors.

Are the courses self-paced?

Yes! Most of our courses are self-paced, allowing you to learn at a time and speed that suits your schedule. However, some live workshops and classes may have fixed timings.

Are the courses self-paced?

Yes! Most of our courses are self-paced, allowing you to learn at a time and speed that suits your schedule. However, some live workshops and classes may have fixed timings.

Are the courses self-paced?

Yes! Most of our courses are self-paced, allowing you to learn at a time and speed that suits your schedule. However, some live workshops and classes may have fixed timings.

Will I get a certificate upon course completion?

Absolutely! Upon completing a course, you’ll receive a verified certificate of achievement that you can share with your network or showcase in your portfolio.

Will I get a certificate upon course completion?

Absolutely! Upon completing a course, you’ll receive a verified certificate of achievement that you can share with your network or showcase in your portfolio.

Will I get a certificate upon course completion?

Absolutely! Upon completing a course, you’ll receive a verified certificate of achievement that you can share with your network or showcase in your portfolio.